Shipping policy

1. Order Processing

We aim to process all orders within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order is confirmed, you’ll receive an email notification with your order details. When your order ships, you’ll receive tracking information so you can follow your delivery.

During periods of high demand (such as product launches or promotions), processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery address and order weight.
Estimated delivery times:

  • Netherlands: 1–3 business days

  • EU countries: 3–7 business days

  • UK & International: 5–10 business days

Please note: these are estimated times once your order has been dispatched. Delays may occur due to customs, weather, or courier issues beyond our control.

3. Order Tracking

Once your order is shipped, you’ll receive a tracking link by email.
If you haven’t received your tracking information within 3 business days of placing your order, please check your spam folder or contact us at [support@nutrawebb.com].

4. Customs & Import Duties

International orders may be subject to import taxes, customs duties, or fees once your package reaches its destination.
These charges are determined by your local customs authority and are the responsibility of the customer.

5. Incorrect or Incomplete Address

Please ensure your shipping details are accurate before checkout. NutraWebb is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

6. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery) at [support@nutrawebb.com].
We’ll work with the courier to investigate and, if applicable, arrange a replacement or refund.

7. Pre-orders & Backorders

For pre-order or out-of-stock products, estimated dispatch dates will be stated on the product page.
You’ll receive updates as soon as your item is ready to ship.

8. Contact Us

If you have any questions about shipping or your order status, reach out to our team at:
📧 support@nutrawebb.com
We’ll do our best to assist you promptly.